By using this site, you agree to these Terms of Use. If you do not accept all of these Terms of Use, you may not use this site further. helpMEDIX d.o.o. ("helpMEDIX") may occasionally revise and update these Terms of Use. Your continued use of the helpMEDIX site and Application ("helpMEDIX Site," "Site," or "Application") signifies that you accept those changes.

Purpose of the helpMEDIX Platform

helpMEDIX is an online platform designed for your convenience, providing access to information on medicine and health. The web portal and Application allow you to search for medical assistance and care easily and efficiently. You can quickly find the right doctor, schedule necessary examinations, and consult.

The Site Does Not Provide Medical Advice

The Content on the helpMEDIX site, such as texts, graphics, images, and other materials created by helpMEDIX or obtained from helpMEDIX's licensed providers, as well as other materials on the helpMEDIX site (collectively, "Content"), is for informational purposes only. The Content is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on the helpMEDIX site. In case of emergency medical assistance, please call your doctor or 194 immediately. helpMEDIX does not recommend or endorse specific tests, services, doctors, products, procedures, opinions, or other information mentioned on the site. Relying on any information provided by helpMEDIX employees, individuals appearing on the site at the invitation of helpMEDIX, or other visitors to the site is solely at your own risk.

Protection of Children's Privacy

Our Unwavering commitment is to protect children's privacy. Please be aware that this site is not designed for or directed at children under 15. We will not collect personally identifiable information from individuals we believe are under the age of 15. If a child is 15 or older, we will require explicit parental consent to use the site and potentially utilise any data.

Use of Content

The content on this site is protected by copyright laws in the Republic of Serbia. You can view or download one copy of the content for your personal, non-commercial use. However, you must display the copyright notice at the end of the material, for example: "©2024 helpMEDIX d.o.o. All rights reserved," and acknowledge that the content was obtained from the helpMEDIX platform. Special rules for using certain software and other items available on the helpMEDIX site may be found elsewhere on the site and are included in these Terms of Use. Ownership rights to the content are retained by helpMEDIX or its licensed providers. Any use of the content not expressly permitted by these Terms of Use constitutes a violation of these terms and copyright laws, trademarks, and other laws. The content and other features are subject to change or discontinuation without notice at the discretion of helpMEDIX. All rights not expressly granted herein are reserved by helpMEDIX and its licensed providers. The content on this site is licensed under RS Patent No. xxxxxxxxx. If you violate any of these Terms of Use, your permission to use the content automatically terminates, and you must immediately destroy all copies of any part of the content you have downloaded.

Responsibility of helpMEDIX and its Licensed Providers

Your use of the helpMEDIX Site and Content is at your own risk. During the use of the helpMEDIX Site, information will be transmitted over media that may be beyond the control and jurisdiction of helpMEDIX, its licensed providers, and suppliers. Accordingly, helpMEDIX assumes no liability for delays, failures, interruptions, or interceptions of any data or other information transmitted with the helpMEDIX Site. helpMEDIX, ITS LICENSED PROVIDERS, AND ITS ASSOCIATES SHALL NOT BE LIABLE, TO THE EXTENT PROVIDED BY LAW, FOR ANY OF THE FOLLOWING: The accuracy, reliability, completeness, currency, or timeliness of the Content, software, links, or communications provided on or through the use of the helpMEDIX Site. In any case, helpMEDIX, its licensed providers, its associates, or any third parties mentioned on the helpMEDIX Site will not be liable for any damages (material or immaterial, lost profits, or damages resulting from loss of data or business interruption) arising from the use or inability to use the helpMEDIX site or Content. helpMEDIX, its licensed providers, its associates, employees, or any third parties mentioned on the helpMEDIX Site will be liable only for the actual damages suffered by third parties – site users, up to a maximum of 100,000 dinars. helpMEDIX, its licensed providers, its associates, or any third parties mentioned on the helpMEDIX Site are not liable for any personal injury, including death, caused by the use or misuse of the Site or Content from the Site by you as a user. Any claims for damages arising from your use of the Site or any Content from the Site must be submitted within one year from the event causing the damage.

User Content

"The personal information you provide to helpMEDIX is governed by helpMEDIX's Privacy Policy."In the event of a conflict between these Terms of Use and helpMEDIX's Privacy Policy, these Terms of Use shall prevail. Please make a note of the following information.

The website includes features and interactive sections such as blogs, user reviews, symptom information, and health conditions, collectively called "Public Information." These areas allow users to post Content such as comments, images, questions, reviews, and other materials, referred to as "User Content." Users also have the option to post User Content via our official brand presence on social media platforms, including but not limited to Facebook, Twitter, Google Plus, LinkedIn, YouTube, Instagram, and Pinterest. By accepting these Terms of Use, you agree not to post, comment, or transmit any information or User Content of any kind that infringes or violates the rights of any party. By posting information or User Content publicly or on Social Media Platforms, you agree to adhere to these Terms of Use and our guidelines for reviews and comments. helpMEDIX reserves the right to remove User Content for any reason, including User Content that we believe violates these Terms, as well as our other policies, such as our guidelines for reviews and comments. By posting any User Content publicly or on Social Media Platforms, you agree that such posting is not confidential. It is important to note that helpMEDIX is not responsible for the operation, terms of use, or policies of any Social Media Platform. Before using any Social Media Platform, you should review its terms of use, including its privacy policy. Suppose you post User Content publicly or on a Social Media Platform.

In that case, you agree not to send or transmit via email (including to the addresses listed on the "Contact Us" page) any communication or Content that infringes or violates the rights of any party. Suppose you provide helpMEDIX with any business information, ideas, concepts, or inventions via email. In that case, you agree that such material is not confidential. By posting any information or User Content publicly or on a Social Media Platform, or by providing helpMEDIX with any business information, ideas, concepts, or inventions via email, you automatically grant - or warrant that the owner of such Content or intellectual property has expressly granted - helpMEDIX an unrestricted, perpetual, irrevocable, global, non-exclusive, full licence and right to use, reproduce, create derivative works, modify, adapt, publish, edit, translate, distribute, perform, and publicly display. If you wish to keep any business information, ideas, concepts, or inventions private or proprietary, do not submit them publicly, via Social Media Platforms, or to helpMEDIX via email. We strive to respond to every email promptly.

Images, Video, Audio Files

You agree to post or upload only media (such as photos, videos, or audio) to the helpMEDIX Site or on Social Media Platforms that you have created yourself or for which you have all rights of use and which do not infringe on any trademark, copyright, privacy, or any other rights of any other person. The owner typically copyrights photos or videos of celebrities and images from cartoons or comics. To protect your privacy, you agree not to submit any media that contains Personally Identifiable Information (such as name, phone number, email address, or URL of a website) about you or anyone else. Submitting media such as images or videos of other people without their permission is strictly prohibited. By posting any media on the helpMEDIX Site or Social Media Platforms, you guarantee that you have permission from all persons appearing in your media to create such Content and grant the rights described herein. Never post a picture or video of someone else without their explicit permission. Posting any media of any kind that contains expressions of hate, abuse, offensive images or behaviour, pornography, sexually explicit material, or any material that could lead to any civil or criminal liability under applicable laws or regulations or that could otherwise conflict with these Terms and Conditions, helpMEDIX's Advertising Policy or helpMEDIX's Privacy Policy is strictly prohibited. You agree not to post any material that contains software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or this website. By posting any media on the helpMEDIX Site or Social Media Platforms, such as photos or videos:

• By posting any media on the helpMEDIX Site or Social Media Platforms, you grant helpMEDIX a comprehensive right and licence to use, copy, print, publicly display, reproduce, modify, publish, post, transmit, create derivative works, and distribute the media and any material included in the press. This right is perpetual, irrevocable, non-exclusive, global, and free. You confirm that every person shown in the submitted media (or if a minor, their parent/guardian) authorised helpMEDIX to use, copy, print, publicly display, reproduce, modify, publish, post, transmit, create derivative works, and distribute the media and any material included in such media.

It's important to understand that failure to comply with these Terms and Conditions can have serious consequences. You agree to indemnify helpMEDIX and its directors and employees from all claims and expenses, including attorney's fees, arising from the media and your failure to comply with these Terms and Conditions.helpMEDIX reserves the right to review all media before posting it on the Site and to remove any media for any reason without prior notice at our sole discretion.

Passwords

helpMEDIX has several tools that allow you to store information. You are responsible for taking all reasonable steps to ensure that no unauthorised person has access to your helpMEDIX passwords or accounts. It is your sole responsibility to:

1. Control the distribution and use of login names, nicknames, and passwords.
2. Authorise, monitor, and control access to and use your helpMEDIX account and password.

If you suspect that your helpMEDIX account or password has been compromised, or if you have any other reason to deactivate your password, it is crucial that you promptly notify helpMEDIX. You can do this by using the 'Contact Us' links at the bottom of each site page.

To send us an email, use the "Contact Us" links at the bottom of each site page. You grant helpMEDIX and all other persons or entities involved in the Site's operation the right to transmit, monitor, retrieve, store, and use your information in connection with the Site's operation. helpMEDIX cannot and does not assume any responsibility or liability for any information you submit or for the use or misuse of information transmitted or received using helpMEDIX tools and services by you or third parties.

User Content Guidelines

If you use or post User Content publicly, such as on blogs or our Doctor Directory, or post on any Social Media Platform, you are solely responsible for that posting and the consequences of posting such content. In cases where you feel threatened or believe that someone else is in danger, you should contact your local police station immediately. In consideration of permission to use Public and Social Media Platforms, you agree that the following actions constitute a material breach of these Terms and Conditions:

• Using the Public area or Social Media Platform for any purpose in violation of local, state, national, or international laws;
• Posting material that infringes the intellectual property rights of others or the privacy or publicity rights of others;
• Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, or offensive to any other person as determined by helpMEDIX in its sole discretion;
• Posting advertisements or solicitations for business;
• Continuing to disrupt the normal flow of dialogue after receiving a warning or posting comments not related to the topic being discussed (unless it is clear that the discussion is free-form);
• Posting chain letters or pyramid schemes;
• Impersonating or misrepresenting your affiliation with any person or entity;
• Distributing viruses or other harmful computer code;
• Collecting, scraping, or otherwise gathering information about others, including email addresses, without their identification for posting or viewing comments;
• Allowing any other person or third party to use your identification for posting or viewing comments;
• Posting the same comment more than once or "spamming" or
• Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Social Media Platforms or the Site or which, in the judgement of helpMEDIX, exposes helpMEDIX or any of its clients or suppliers to any liability or detriment of any kind. helpMEDIX reserves the right (but is not obligated) to do any or all of the following:
• Record the dialogue in public chat rooms.
• Investigate complaints that do not comply with the terms of specific sections of the Site and independently decide to remove or request the removal of the same.
• Remove content that advocates violence, abuse, immorality, unlawfulness, or that otherwise does not comply with these Terms of Use.
• Terminate a user's access to any or all Public areas and the helpMEDIX Site in the event of any violation of these Terms and Conditions.
• Monitor, edit, or disclose any content in Public areas or on social networks.
• Edit or delete any content posted on the helpMEDIX Site, regardless of whether such content violates these standards. helpMEDIX employees or its associates have no obligation or responsibility to users of the helpMEDIX Site or any other person or third party for the performance or non-performance of the activities above.

Advertisements, Searches, and Links to Other Sites

helpMEDIX may provide links to third-party sites. helpMEDIX may also select specific sites as priority responses to search terms you enter, and helpMEDIX may agree to allow advertisers to respond to specific search terms with advertisements or sponsored content. helpMEDIX does not recommend or endorse the content on any third-party sites. helpMEDIX is not responsible for the content of linked third-party sites, sites framed within the helpMEDIX Site, third-party sites provided as search results, or third-party advertisements and makes no representations regarding their content or accuracy. Your use of third-party sites is at your own risk and is subject to the terms of use for such sites. helpMEDIX does not endorse any product, service, or treatment advertised on the helpMEDIX Site.

Obligations

You agree to refrain from actions that cause unreasonable claims, lawsuits, or demands arising or claimed to arise from:

a) your use of the Site;

b) any User Content you post or upload;

c) your use of or reliance on any User Content; or

d) your violation of these Terms and Conditions.

helpMEDIX is located in Belgrade, Republic of Serbia. Access to the Site's content is not allowed for persons under 15. If you access helpMEDIX from outside the Republic of Serbia, you do so at your own risk and are solely responsible for compliance with the laws of your country of origin.

helpMEDIX Company Information

Company Name: helpMEDIX d.o.o. Belgrade Company Address: Sjenicka 1, 11000 Belgrade, Republic of Serbia Tax ID (PIB): 114179694 Registration Number: 21983691 Activity Code: 6201 - Computer Programming Director: Angelina Ćurčić.

Jurisdiction

You expressly agree that the exclusive jurisdiction for any dispute with helpMEDIX or related to your use of the helpMEDIX Site and application resides in the courts of the Republic of Serbia. You also agree and expressly consent to exercise personal jurisdiction in the courts of the Republic of Serbia in connection with any such dispute, including any claim involving helpMEDIX or its affiliates, subsidiaries, employees, associates, directors, telecommunications providers, and content providers. The laws of the Republic of Serbia govern these Terms and Conditions.

Notifications and Content Removal

If you believe that any material available on or through the Site infringes your copyright, you can request the removal of such material (or access to it) from this website by contacting helpMEDIX's copyright agent (listed below) and providing the following information:

Identification of the copyrighted work that you believe has been infringed. Please describe the work and include the authorised version's copy or location (e.g., URL).

Identification of the material that you believe is infringing and its location. Please describe the material and provide us with its URL or any other relevant information that will allow us to locate the material.

Your name, address, phone number, and (if available) email address.

A statement that the disputed use of the material is not authorised by the copyright owner, its agent, or the law.

A statement that the information you have provided is accurate and indicates that under penalty of perjury, you are the copyright owner or are authorised to act on behalf of the copyright owner.

Please send the above information to the copyright agent.

The legal representative for helpMEDIX for copyright matters concerning this website is Attorney Biljana R. Pejić at Bulevar Kralja Aleksandra 85 11000, Belgrade, Serbiainfo@helpmedix.com, or call: 060 70 30 470.

Thank you for your cooperation. For questions or comments regarding this website and application, including reports of non-functioning links, please use our Contact form or send mail to the following address: helpMEDIX d.o.o., Sjenicka 1, 11000, Belgrade, Republic of Serbia.